Question 1

How fast does someone respond in an emergency?

Accepted Answer

When you press your button, you're connected to our U.S.-based, TMA Five Diamond certified monitoring center — typically in around 20 seconds. A trained agent stays with you and dispatches help, and can notify your emergency contacts.

Question 2

Are there any hidden fees or long-term contracts?

Accepted Answer

No. CareAlertNow has no equipment fees, no activation fees, and no long-term contracts. Cancel anytime.

Question 3

How does automatic fall detection work?

Accepted Answer

Select devices use motion sensors to detect a hard fall and automatically place a call to our monitoring center — even if you're unable to press the button yourself. Fall detection is an add-on and is not 100% guaranteed to detect every fall.

Question 4

Will it work outside my home?

Accepted Answer

Our mobile and smartwatch devices use nationwide 4G LTE and GPS, so you're protected at home, in the garden, at the store, or traveling anywhere with cellular coverage.

Question 5

Is my personal information kept private?

Accepted Answer

Yes. We treat your information with care and only use it to provide your service and monitoring. We never sell your personal data. See our Privacy Policy for details.

Question 6

Can my family stay informed?

Accepted Answer

Yes. Our free caregiver app lets loved ones receive alerts, view device status and location, and manage contacts — giving the whole family peace of mind.

Frequently asked questions